Delivery Options

Next Day Delivery is available on orders placed by 12noon Monday to Friday and excludes bulky items. TEMO outboards and online exclusive products.

Enter your postcode on the product page to see the expected delivery date for your order. This will then be confirmed during the checkout process and in your confirmation email.

Customer Information

We’re committed to keeping you safe. We’ve put in place extra safety measures that may result in your delivery taking longer than normal to be delivered

Delivery Options & Prices

Delivery options and prices are calculated during the checkout process and are calculated using your postcode/location, product type, product dimensions and weight.

Non-Standard Items

TEMO Outboards, bulky items, and some electronic products may take longer for us to deliver. Please check the delivery time on your chosen product carefully and provide a mobile number and email address during the checkout process so we can keep you up to date with your order delivery status.

Where do you deliver to?

We can deliver your order to addresses in the UK, the EU and Rest of World (some destinations are excluded), pricing is calculated during the checkout process and we reserve the right to cancel and refund an order that falls outside our delivery scope.

Deliveries to International destinations, non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Northern Ireland and the Scottish Highlands) may take a bit longer to reach you.

General Delivery Information

We’ll do everything we can to meet the delivery times stated at checkout, but sometimes they may be affected by factors outside of our control and can’t be guaranteed. We’ll let you know if we become aware of an unexpected delay. For further details, please see our full Terms & Conditions.

Returning Items That Contain Hazardous Materials

All products that contain substances which are flammable, pressurised, corrosive, damaging to the environment, irritant or harmful, are classified as “Hazardous items”. These items are classified as dangerous goods in the UK and EU. When transporting and handling these items specific guidelines must be followed. Please contact our customer service team for information. enquiries@marine-products-direct.com

Packaging

Where possible, use the original packaging when sending back the product to us. If your Marine-Products-Direct parcel was damaged please use new packaging to send the product back to us.

Can I choose my own delivery time?

Currently, we are not able to provide dedicated delivery slots. On the day of your delivery, our couriers typically work between 8and 6pm. During busy times of the year, they may attempt to deliver before 8am and up to 8pm.

My order is late, what do I do?

We are sorry to hear that your order has not arrived on time. Orders can be delivered up to 9pm in some instances. If your order is not delivered on the correct day then please contact us with your order reference number, and we will be happy to investigate this for you. Unfortunately, we are unable to provide specific times for delivery.

Something is missing from my order, what do I do?

We cannot guarantee that all items will arrive together. However, if you have been waiting a few days and something is still missing, then get in touch and we will sort it.

Will all items I order come in one package?

Sometimes it’s not possible to package all items together in one order. Instead, we may send your order in multiple packages and use different couriers for delivery. You can track your orders online, and don’t worry, we’ll only charge you one price for all deliveries.

Will my order be safely delivered?

We do everything we can to protect your packages. You’ll need to provide a signature for most items. If we can’t get one, we’ll try again. If your package doesn’t require a signature, our couriers may leave your parcel with a neighbour.

Why do I have to pay a delivery surcharge?

We try as hard as possible to keep delivery costs low but have to apply a delivery surcharge to international locations and some remote locations. The surcharge covers the extra costs for our couriers. You’ll see any additional delivery charges on the payment screen.

My order has failed, but I think I have been charged. What do I do?

We’re here to help. Contact us as soon as possible with all your details and we’ll do everything we can to sort out the situation.

Can I track the delivery of my order?

We supply tracking information to you in your confirmation email so you can track your order through the relevant courier or postal service.