Returns & Refunds
Ways to return your items
If you need to return an item we’ll happily offer a refund as long as this is within 28 days of delivery, in its original packaging and you have proof of purchase.
There are three easy ways to return your item(s):
- by hand at or offices in Poole
- by post
- by courier
You can return an item for free directly at or offices in Poole, but if you choose to return by post you’ll need to cover the cost of postage. However, if the item you’re returning is faulty we’ll refund the postage once we’ve received the item and checked the fault.
Please contact us at firstname.lastname@example.org for a returns form.
To return an item by post you’ll need to contact us at email@example.com for a returns form.
All the information you need to fill in the returns form can be found in your invoice.
Please try to use the original packaging when sending your items back and make sure it’s securely packaged; Marine-Products-Direct cannot be held responsible for any damage during posting.
The return address is:
Marine Components International Ltd, 1 Benridge Business Park, Holyrood Close, Poole, Dorset, UK, BH17 7BD.
Make sure you take your parcel to your local Post Office in enough time for it to get to us within 28 days of you receiving your order.
Please note returns made by post are at the customers’ own expense.
We recommend using a trackable service and getting proof of postage.
Please keep your proof of postage until we’ve confirmed your refund has been processed.
For larger products (such as TEMO Electric Outboards) we offer a courier collection service (UK Mainland Only).
A £17.50 charge applies for this service.
To request this service, please contact Customer Services on +44 (0)1202 600011 or email; firstname.lastname@example.org
Please note, TEMO Electric Outboards are classed as hazardous goods and you should contact us on +44 (0)1202 600011 or email; email@example.com to arrange collection.
Please note the following:
Collections require a minimum of two working days’ notice.
Someone will need to be available to sign at the time of collection.
Collections can only be made Monday – Friday (excluding Bank Holidays).
Collection will take place between 8am and 6pm (we’re afraid exact times can’t be given).
Please re-pack the item(s) securely for courier transport.
We’ll aim to refund you as soon as possible, but will refund your account within 28 days.
If an item’s faulty please contact us on +44 (0)1202 600011 or email; firstname.lastname@example.org to arrange return.
Faulty items will be examined either by ourselves or the manufacturer. Where applicable a refund will be sent to your account within 28 days.
Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it’s found to be faulty within 30 days, you’re entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we’re entitled to repair and/or replace that item. Please note for some products repairs will have to be carried out by the manufacturer. If it can’t be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.